Privacy Policy

1. Data Controller

The Data Controller is Chenabura. To contact us: contact form.

2. Types of Data Collected

We collect and process the following categories of personal data:

• Identification data (first name, last name, email, phone)
• Billing and shipping data (address, ZIP/postcode, city, province/state)
• Payment data (via secure external providers)
• Browsing data (cookies, IP, device)
• Order history and purchase preferences

3. Purposes of Processing

Your personal data are processed for the following purposes:

• Service provision: order, payment and shipping management
• Accounting and tax obligations: issuing invoices, record keeping
• Customer support: responding to inquiries and complaints
• Marketing (with consent): newsletters, promotions, personalized offers

4. Legal Basis

Data processing is based on:

• Contract performance to process and deliver orders
• Legal obligations for tax and accounting compliance
• Consent for marketing activities (optional and revocable)
• Legitimate interest to improve services and prevent fraud

5. Data Sharing

Your data may be disclosed to:

• Couriers and shippers for order delivery
• Payment providers (Stripe, PayPal) to process transactions
• Accountants and tax consultants for legal compliance
• Hosting providers and technical service providers

We do not sell or transfer your data to third parties for commercial purposes.

6. Data Retention

Personal data are retained for the time necessary to achieve the purposes for which they were collected:

• Contractual data: 10 years (tax obligation)
• Marketing data: until consent is withdrawn
• Browsing data: up to 12 months

7. Your Rights

You have the right to:

• Access: obtain a copy of your data
• Rectification: correct inaccurate data
• Erasure: request deletion of data
• Restriction: restrict processing
• Portability: receive data in a structured format
• Objection: object to processing for marketing
• Withdrawal of consent: at any time

To exercise your rights, contact us.

8. Cookies

The site uses technical cookies necessary for operation and analytics cookies (with consent). For more information, see the Cookie Policy.

9. Security

We adopt appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or destruction.